Cancellation Policy
At Ecomfitwear, we aim to provide a smooth shopping experience. This Cancellation Policy explains the conditions under which orders may be canceled.
1. Order Cancellation by Customer
Before Shipment
Customers may request cancellation of an order before it has been shipped.
To cancel your order:
- Contact our support team as soon as possible
- Provide your order number and purchase details
If the cancellation request is approved before dispatch:
- A full refund will be initiated to the original payment method
- Refund processing times may vary depending on banks or payment providers
After Shipment
Once an order has been shipped:
- Cancellation requests may no longer be accepted
- Customers may instead request a return after delivery according to our Return & Refund Policy
2. Order Cancellation by Ecomfitwear
Ecomfitwear reserves the right to cancel orders under certain circumstances, including but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent transactions
- Payment verification issues
- Incomplete or incorrect customer details
- Operational or technical errors
If an order is canceled by us after payment:
- Eligible refunds will be processed to the original payment method
3. Refunds for Canceled Orders
Approved cancellations are generally refunded within 5–10 business days, depending on:
- Payment gateway processing
- Banking timelines
- Original payment method
Customers should contact their bank or payment provider for additional processing delays.
4. Modification of Orders
Once an order is placed:
- Changes to products, quantity, address, or contact details may not always be possible
- Customers should contact support immediately for modification requests
We will try our best to assist before shipment.
5. Non-Cancellable Orders
Certain orders may not be eligible for cancellation, including:
- Orders already shipped
- Customized or personalized products
- Special sale or clearance items (if specified)
6. Policy Changes
Ecomfitwear reserves the right to modify this Cancellation Policy at any time without prior notice.
7. Contact Us
For cancellation requests or related questions, please contact us through:
Website: Ecomfitwear
Company Name: Ecomfitwear